We will provide a refund for customers who purchased the "F.C.TOKYO × XFLAG Rubber Band 2019" sold at AO-AKA PARK's XFLAG STORE from March 10, 2019 (Sun).

 

We have recently sold collaboration merchandise between F.C.TOKYO and XFLAG as an opportunity for Monster Strike users to get to know FC Tokyo. However, after determining that the color variations of this merchandise are not desirable as official club goods, we have decided to discontinue the sale of this merchandise and provide refunds to customers who have already made a purchase in consultation with XFLAG.
We deeply apologize for any inconvenience caused.
 

We apologize for the inconvenience, but if you wish to receive a refund, please check the following information.
 

□Target Product
〈F.C.TOKYO × XFLAG〉Rubber Band 2019 (All Colors)
 

□How to respond

1. Refunds at the venue
[Date and Time]

FC Tokyo home games at Ajinomoto Stadium in April and May (4/28 vs Matsumoto, 5/12 vs Iwata, 5/18 vs Sapporo)

Time: 10:00-16:30
Location: Special booth inside "AO-AKA PARK supported by XFLAG"
Refund method: Please bring the purchased rubber band (the rubber band will be collected)
※Please refer to the AO-AKA PARK map for the booth locations within AO-AKA PARK, or ask the staff inside AO-AKA PARK for assistance.

 
2. Refund by cash on delivery
Regarding cash on delivery, please provide the following necessary information to XFLAG. After receiving the information, the XFLAG representative will contact you later regarding the refund method.
【Period of Support: April 17, 2019 - December 31, 2019】
Please contact "support-event@xflag.com" with the following information.
＜Information＞
・Name
・Phone Number
・Please make sure to include "Regarding FC Tokyo Rubber Band Refunds" in the subject or body.

 
We apologize once again for any inconvenience caused to everyone who supports FC Tokyo.
We will continue to strive for close communication with XFLAG as a club to ensure that you can continue to enjoy "AO-AKA PARK supported by XFLAG" and prevent further recurrence.

Contact for this matter
FC Tokyo Event Promotion Department
Contact: Kawasaki 03-3635-8985