Thank you very much for supporting FC Tokyo.

We apologize for the inconvenience caused to all those who attended the Gamba Osaka match in the 18th round of the 2019 Meiji Yasuda J1 League, which was held a few days ago on Jul 7 (Sun), due to the club's inadequate response. We will strive to prevent such incidents in the future by implementing the following measures. We would greatly appreciate your continued support for the team.

Event:

・Due to inadequate guidance and information provided to customers regarding the waiting area, waiting time, entrance, etc., it took a long time to enter in the rain.

・We apologize for any inconvenience and discomfort caused by the inability to control smooth entry and waiting queues.

 

＜Cause＞

・There was a shortage of staff in organizing the waiting line.

・The situation of sharing information among the staff was not possible.

・The management was unable to anticipate the environment.

 

＜Countermeasures＞

・Increase in staff for guiding entrance waiting lines

- Timely and appropriate provision of information to customers

・Operational preparation anticipating the environment

FC Tokyo