[Expiration Date]
The expiration date of the postal transfer payment certificate is 6 months from the date of issue stated on the certificate.

[Receiving Method]
Direct pick-up at the post office by the customer.
If there is a signature and seal of the agent's name and the principal (customer) on the back of the certificate, it is possible for the agent to receive it at the post office.
Please refer to the Japan Post Bank website for the necessary procedures.
※The postal transfer payment certificate will be delivered in a green envelope from the Postal Savings Administration Center.
※Please bring your identification card and exchange it at the post office.
※Refunds will be sent to the address registered with your J.League ID. Please note that it is not possible to change the delivery address or recipient. Thank you for your understanding.

Regarding refunds for matches after the Hiroshima game, we will inform you again once the transfer postal payment certificate is ready.

【J1: Yokohama FM match, Urawa match / J3: Numazu match】
⇒ Refund reception period: Feb 28 (Fri) 10:00 - Mar 25 (Wed) 23:59
[J1: Hiroshima Match / J3: Nagano Match]
　⇒Refund reception period: Mar 14 (Sat) 10:00 - Apr 8 (Wed) 23:59

　⇒Refund reception period: Mar 14 (Sat) 10:00 - May 31 (Sun) 23:30

[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒ Refund Reception Period: Mar 29 (Sun) 10:00 - Apr 22 (Wed) 23:59
⇒ Refund Reception Period: Mar 29 (Sun) 10:00 - May 31 (Sun) 23:30
▼For those who have already picked up their tickets
Refund method: Please check the details on the page below.The refund method varies depending on the purchase method, so please make sure to check the applicable purchase method.
◇Refund method is here

▼If you have not yet picked up your ticket, please do the following:
When purchasing your ticket, if you have selected to pick up your ticket at a Seven-Eleven or PIA store and have already paid for the ticket but have not yet received it (do not have it in your possession), please go to the respective store to receive your ticket and follow the same procedure as "those who have already picked up their tickets" for a refund.
※At Seven-Eleven, refunds cannot be processed on the same day as ticket issuance. Please visit the store where you issued the ticket again after 10:00 AM the next day.
※Please issue tickets by the day before the refund acceptance end date and complete the refund procedure within the refund acceptance period.

▼Notes
・Refund procedures will be carried out at the store where the ticket was purchased. Refunds cannot be made at other stores.
・Refunds cannot be made after detaching the half ticket.
・After the refund period has passed, we will not be able to process refunds, so please be careful.

All transactions for postponed matches will be cancelled and tickets will be returned to the sellers. Additionally, customers who purchased through resale will receive a refund to the credit card used for the transaction.
Please check your credit card company's monthly closing date and withdrawal date as they may differ. You can confirm this on your usage statement or contact your credit card company directly.

【J1: Yokohama FM match, Urawa match / J3: Numazu match】
⇒ Refund reception period: Feb 28 (Fri) 10:00 - Mar 25 (Wed) 23:59

[J1: Hiroshima Match / J3: Nagano Match]
　⇒Refund Reception Period: Mar 14 (Sat) 10:00 - Apr 8 (Wed) 23:59
　⇒Refund Reception Period: Mar 14 (Sat) 10:00 - May 31 (Sun) 23:30

[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒Refund Reception Period: Mar 29 (Sun) 10:00 ~ Apr 22 (Wed) 23:59
⇒Refund Reception Period: Mar 29 (Sun) 10:00 ~ May 31 (Sun) 23:30

▼Ticket already picked up

Refund method: Please check the details on the following page. Please make sure to carefully confirm the refund method according to your purchase method.
◇Refund method is here

▼If you have not yet picked up your ticket, please follow the instructions below:
If you have selected to pick up your ticket at a Seven-Eleven or PIA store when purchasing, and have already paid for the ticket but have not yet received it (do not have it in your possession), please go to the respective store to receive your ticket and follow the same procedure as "those who have already picked up their tickets" for a refund.
※At Seven-Eleven, refunds cannot be accepted on the day of ticket issuance. Please visit the store where you issued the ticket again after 10:00 the next day for reissuance.
※Please issue tickets by the day before the refund acceptance end date and complete the refund procedure within the refund acceptance period.
For more information, please check the Pia homepage.

▼Notes
・Refund procedures will be carried out at the store where the ticket was purchased. Refunds cannot be made at other stores.
- Refunds cannot be made after detaching the stub.
・After the refund period has passed, we will not be able to process refunds, so please be aware.

【J1: Yokohama FM Match, Urawa Match】
⇒Refund Reception Period: Feb 28 (Fri) 10:00 - Mar 25 (Wed) 23:59
[J1: Hiroshima Match]
⇒Refund reception period: Mar 14 (Sat) 10:00 - Apr 8 (Wed) 23:59
⇒ Refund reception period: Mar 14 (Sat) 10:00 - May 31 (Sun) 23:30
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
　⇒Refund Reception Period: Mar 29 (Sun) 15:00 - Apr 22 (Wed) 23:59
⇒ Refund reception period: Mar 29 (Sun) 15:00 - May 31 (Sun) 23:30

▼If you choose to pick up at a store or receive delivery
, the refund will be processed at a nearby Lawson or Ministop store.
Please prepare your tickets and proceed with the refund procedure at the Loppi machine installed inside the store.
※However, those who purchased tickets at Lawson should go to Lawson for refunds, and those who purchased tickets at Ministop should go to Ministop for refunds.

▼If you have already paid in advance through credit card payment or other methods and have not received your ticket, please go to the nearest Lawson or Ministop to issue your ticket before proceeding.
◇Loppi operation method is here
For more details, please check the Lawson Ticket homepage.

【J1: Yokohama FM Match, Urawa Match】
⇒Refund Reception Period: Feb 28 (Fri) 10:00 - Mar 25 (Wed) 23:59
[J1: Hiroshima Match]
　⇒Refund reception period: Mar 14 (Sat) 10:00 - Apr 8 (Wed) 23:59
　⇒Refund reception period: Mar 14 (Sat) 10:00 - May 31 (Sun) 23:30
【J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match】
⇒Refund Reception Period: Mar 29 (Sun) 10:00 - Apr 22 (Wed) 23:59
⇒Refund Reception Period: Mar 29 (Sun) 10:00 - May 31 (Sun) 23:30

Regarding the refund method for e+, it may vary depending on how you purchased the ticket or made the reservation. It is recommended to first check the e+ refund confirmation chart for a smoother process. Please make use of it.
◇e+ Refund Confirmation Chart is here
▼Refund at the store
Please bring the eligible ticket and go to the store where you purchased it within the designated refund period to complete the procedure. Hand over the ticket to the store staff at the cash register and receive the refund amount.
※You can only process the procedure at the store where the ticket was issued. Please check the issuing store on the ticket face.
※Refunds cannot be processed on the day of ticket issuance. Please visit again after 10:00 am on the day after ticket issuance.
※At convenience store counters, refunds may be declined due to various circumstances.
For more information, please check the e+ Eplus homepage.
Please also check the announcements and Q&A.