[Updated: 12/21]
The refund period is until Dec 24 (Fri) 23:59. If you exceed the refund period, the right to a refund will expire and it will be treated as a refusal of refund.
If you wish to receive a refund, please be sure to complete the procedure within the deadline.Due to accounting reasons, we cannot accept refund requests after the deadline, so please understand in advance.
Thank you very much for your support and encouragement to FC Tokyo on a daily basis.
Although the 2021 season is not over yet, we would like to inform you that refunds for annual tickets will be made as the number of restricted games for the 2021 season has been determined.
□Eligibility
Those who have purchased annual tickets for the 2021 season and wish to receive a refund
□Refund Period
November 16 (Tue) - December 24 (Fri) 23:59
※Refund start time will be sequentially delivered by email from the morning, and it is scheduled to be completed by November 16 (Tue) for those who are eligible.
※Refund procedures are available until Dec 24 (Fri) 23:59. Please note that if the deadline is exceeded, it will be considered as forfeiture of rights and refusal of refund.
[Step ①]
Please log in from the URL provided in the email.
We will send you the necessary email for the procedure from "refundss@pia.co.jp" starting from 10:00 on Nov 16 (Tue) sequentially. Please log in from the URL provided in the email.
Please note that the URL provided will be different for each customer (SOCIO number), so please be careful not to make any mistakes when proceeding with the procedure.
※Sent to the registered email address as of Oct 29 (Fri).
※If you have set up your domain, please make sure to unblock emails from "refundss@pia.co.jp".
※Please also check your spam folder as the email may be delivered there.
About Login ID and Password
The Login ID is set as "to (lowercase half-width) + your SOCIO number".
(Example) If the SOCIO number is 00000 → to00000
The password is set to "the postal code (without hyphen) of your registered address as of Oct 29 (Fri)".
(Example) In the case of postal code 182-0034 → 1820034
※If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by filling out the necessary information in the "Inquiry about Refunds" section.
Email to be sent (image)
Subject: [Request for Registration of Refund Account Information]
[Step 2]
Please register the refund destination account information after logging in.
Please register the information of the refund destination account for the refund of the annual ticket on the page after logging in. Please make sure there are no mistakes in the "transfer amount" and "transfer destination account".
※The deadline for the procedure is December 24th (Friday) 23:59.
[Step 3]
Please confirm your deposit.
Weekdays from 8:50 to 14:30, if you complete the procedure up to step 2, the transfer will be made on the same day. If the procedure is completed outside of these hours, the transfer will be made on the next business day.
※ If there is an error in the "bank transfer destination account" or similar, you will receive a request email to re-register the account information, so please proceed with the account information registration again.
If you do not receive the necessary email from "refundss@pia.co.jp" even after November 18 (Wed), please access the following URL, enter the required information, and contact us through the inquiry form. (Please include your "SOCIO number" and "notification of email non-receipt" in the question content with the subject "FC Tokyo refund").
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
※Please contact FC Tokyo using the above URL as we are unable to resend it due to contractual reasons.
<If you have not registered your email address>
We will send you a separate URL (QR code) required to proceed with the refund around early December, so please proceed from there.
[Inquiry regarding ticket refunds for 2021]
PIA Corporation (SS Refund Office)
Please access the following URL and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html
Example of Inquiry Content:
"I did not receive the refund email", "I accidentally deleted the email, please resend it", "The URL is locked", "Even after registering my account, no deposit is made", etc.
[Other inquiries about SOCIO]
Tokyo Football Club, Inc. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630
※We are implementing telecommuting as a measure against the novel coronavirus infection. Please note that if you call, there may be a case where we will contact you back.
＜Example of inquiry content＞
"I don't know the registered postal code", "I want to decline a refund", etc.
We have entrusted PIA Corporation with the business related to refunds. Due to contract reasons, there may be cases where we cannot answer your inquiries and you may need to contact the other inquiry contact directly. Please check the following ＜Example of inquiry contents＞ in advance and contact us.
□For those who have declined annual ticket refunds
Thank you very much for choosing to decline the refund.
There is no application for the donation deduction from the Sports Agency that was established as a special measure for the 2020 season in the 2021 season. Therefore, please understand that we will not send a certificate of refund refusal to those who have declined the refund.
Also, please note that those who have chosen to decline the refund will not receive the "refund email" mentioned above, so please understand this as well.
