Hospitality Service Terms of Use

Tokyo Football Club Co., Ltd. (hereinafter, “we”, “our” or “us”) has established these Hospitality Service Terms of Use (hereinafter, “these Terms”) to govern the use of the hospitality service provided by our company (hereinafter, “the Service”).

Article 1: Scope of application and revision to these Terms

1. These Terms shall apply to the user of the Service (hereinafter, “User”) with respect to their use of the Service.
2. The User shall be obliged to comply with the provisions of these Terms in good faith.

Article 2: Sales method

Sales of the Service shall be in accordance with the directions issued by our company. Please note that we may establish restrictions on sales methods and the number of tickets available, as necessary.

Article 3: Establishment of the purchase agreement

1. The User shall apply to purchase the Service in accordance with the procedure specified by our company, and a purchase agreement shall be established upon completion of such application procedure. Use of the Service by minors shall be with the consent and at the responsibility of a parent or guardian.
2. Notification of the completion of the purchase application procedure will be posted on the purchase history screen on the Service website. In addition, a purchase confirmation e-mail will be sent to the email address registered by the User. However, the User may not receive the purchase confirmation e-mail if there are deficiencies in the content of the purchase application, such as mistakes in e-mail address registration, unreadable garbled characters, or any other problems. We assume no responsibility for non-delivery, erroneous delivery, delayed delivery, etc. of the purchase confirmation e-mail.
3. The User may not withdraw their purchase agreement application except as otherwise provided in these Terms, etc.
4. The name(s), etc. displayed on the e-ticket (INVITATION) will be checked against the names on the User’s and other guests’ ID cards at the time of the commencement of the Service, and we reserve the right to refuse entry (or to order the User, etc. to leave the venue if they have already been admitted) if the name(s), etc. do not match, so please be sure to register your name and other details correctly.

Article 4: Payment of the price of the Service

1. The User shall make payment by the means of payment specified by our company during the purchase application procedure.
2. We may cancel the purchase application if payment is not received by the payment deadline specified by our company.
3. Any refunds due to event cancellation or other circumstances shall be processed by our company. We assume no responsibility for damages incurred as a result of currency exchange rate fluctuations.

Article 5: E-ticket (INVITATION) delivery

E-tickets (INVITATIONS) will be sent by e-mail after completion of the purchase application procedure.

Article 6: Refusal of sale and e-ticket delivery

We reserve the right to refuse sale of the Service and e-ticket delivery to the User if the User falls under any of the following items. Additionally, we may immediately suspend or revoke the User’s status as a user without prior notice in this case:

1. The User has made a false declaration or has failed to make the necessary declaration with respect to any of the matters specified by our company;
2. The User has engaged in any act that causes inconvenience to other users or third parties, or any act that interferes with smooth sales operations by our company;
3. The User has failed to complete prescribed procedures by the deadline specified by our company;
4. The User has not followed the prescribed purchase procedure;
5. The User has not paid the price of the Service by the due date for payment;
6. The User has engaged in any act in violation of these Terms, etc.; or
7. We have deemed that use of the Service by the User would be inappropriate for any other valid reason.

Article 7: Exchange or change to the Service

The User may not exchange, change or cancel the Service due to their own circumstances after establishment of the Service purchase agreement.

Article 8: Re-issuance of e-ticket (INVITATION)

We will not re-issue e-tickets (INVITATION) under any circumstances (including loss, theft, destruction, etc.)

Article 9: Refund

1. We will notify the User in the event of cancellation of the event.
2. The provisions set forth in the following items shall apply in the case a refund is issued:
   1. We shall issue refunds only within the refund period specified by our company;
   2. We will accept applications for refund only from the User who purchased the Service in principle; we will not accept any application for refund that the User has entrusted a third party to make, a request to issue the refund to a third party as an agent of the User, a request to issue the refund to a financial institution account or the like managed by a third party, or any other request for refund that we deem is being made by a third party other than the User who made the purchase, except as otherwise specifically permitted by our company. Accordingly, we are not obliged to issue a refund in response to such requests.
   3. The amount refunded to the User shall be limited to the price of the Service; we shall not issue refunds for remittance fees, payment surcharges, transportation expenses, lodging expenses, communication expenses, or other expenses incurred by the User or others to purchase the Service or to enter the event, etc.
   4. We assume no responsibility for delayed or non-issuance of refunds as a result of deficiencies in the content of the User’s application for refund (address, account information, etc.) The User shall promptly correct any such deficiencies in the content of their application for refund in accordance with the prescribed method.

Article 10: Discontinuation and resumption of sales

Sales of tickets for the Service will be discontinued, even during the sales period, once the planned allocation of tickets has been sold; provided, however, that we may resume sales if we have decided to allocate additional tickets.

Article 11: Prohibited acts

1. The User must not engage in any act that falls under the following items:
   1. Purchase the Service for the purpose of resale;
   2. Transfer the service obtained this service to a third party for consideration exceeding the price of the service (including sale at Internet auction), or attempt to do so;
   3. Allow any person other than a person eligible for admission to gain admission to the venue for the Service, or attempt to do so;
   4. Repeatedly apply to purchase the Service without any intention to actually purchase. Please note that failure to pay the price of the Service by the payment due date shall be regarded as application to purchase the Service without intent to purchase;
   5. Obtain the Service for the purpose of receiving a refund.
2. In addition to the prohibited acts specified in each item of the preceding paragraph, we may prohibit the transfer of the Service for consideration without the consent of the promoter, etc. of the event, etc. by making an explicit statement to that effect at the time of the conclusion of the Service purchase agreement with the User. Please check the conditions when applying to purchase the Service.
3. We may suspend or revoke the User’s status as a user in accordance with the provisions of Article 6 if the User has engaged in any acts listed in each item of paragraph 1 of this Article. Additionally, if we deem that the User has engaged in any acts listed in each item of paragraph 1 of this Article, we may, at our discretion, void the Service purchased by the User, refuse the User admission to the venue for the Service, or order the User, etc. to leave the venue if they have already been admitted.
4. We are not obliged to refund the price of the voided Service or otherwise compensate the User for any damages in the case of the preceding paragraph.

Article 12: Compensation for damages caused by erroneous ticketing, etc.

If we have sold or issued a ticket for the Service with erroneous content, we may compensate damages incurred by the User who purchased the service up to the face value of the ticket for the service; provided, however, that this does not apply in the case such damages were caused by our willful misconduct or gross negligence.

Article 13: Disclaimer

1. We assume no responsibility other than for the Service directly purchased by the User (including services that have been transferred, etc.)
2. We assume no responsibility for any damages incurred by the User or any third party as a result of the significantly delayed delivery or non-delivery of confirmation or notification of application or purchase due to congestion of communication lines, unforeseen faults in computer systems, etc.
3. We make no guarantee that the number of tickets sold for the Service is sufficient to meet the demand of all users who wish to purchase the Service, or that the information contained in the e-tickets (INVITATION) sold in the Service is true (including that the event, etc. will be held as described).
4. Notification of the completion of the Service purchase application procedure will be posted on the purchase history screen on the Service website, and the User will also be notified by e-mail. The User is responsible for filling out the required information on the purchase completion screen or in the purchase completion e-mail; we assume no responsibility for damages incurred as a result of the User not filling out such information.
5. In the event that the User is unable to check the purchase history screen due to communications failure or any other reason, the User must contact us without delay to confirm that the service purchase agreement has been established based on the information registered at the time of purchase. We assume no responsibility for damages (including non-purchase of the service) incurred as a result of the User’s failure to complete such confirmation procedure.
6. We shall not be obliged to refund the price of the service even if the service cannot be provided as a result of the User failing to register the information necessary for the Service within the period specified by our company.
7. We assume no responsibility for any disadvantage incurred by the User (including non-admission to the venue, or being ordered to leave the venue) as a result of any mismatch between the names specified as the persons eligible for admission in case such persons are specified in the sale of the Service (including when the purchaser specifies other guests as well as themselves) and the persons actually seeking to be admitted (including mismatch as a result of typos by the User).
8. We assume no responsibility for any disadvantage incurred by the User (including shortening of the service, non-admission to the venue, or being ordered to leave the venue) as a result of the User’s failure to assemble for the Service at the specified time and place.
9. The User of the School Academy Service must assemble at the time and place designated by our company together with a parent or guardian.
10. The secretariat will send information about the photograph service attached to the School Academy Service to the e-mail address registered during the application procedure approximately 1 week after provision of the School Academy Service. Please download the file within 2 weeks after receiving the dedicated URL from the secretariat.
11. We assume no responsibility for any injuries sustained during provision of the Service, except when attributable to the responsibility of our company.
12. The User must prepare all equipment required for provision of the Service (spikes, uniform, shin guards, change of clothes, etc.)
13. The User must use public transportation to assemble at the time and place designated by our company for the School Academy Service.

Article 13: Measures following loss of status as a user

1. The User may receive e-tickets (INVITATIONS) purchased while they held the status as a user in the manner specified by our company, even after losing their status as a user.
2. If we have issued a refund for the Service, the User shall be entitled to receive such refund in accordance with the provisions of Article 8 of the Sales Regulations even after losing their status as a user.

Article 14 (Use of User Information)

We may use personal information received from the User within the scope of the following purpose of use. If we will use personal information for any purpose other than those specified below, we shall notify the User of such purpose of use.

1. To provide the Service (reception, settlement of payments, preparation or reception on the day, etc.);
2. For services incidental to the preceding paragraph (e-mail or other notification of changes or cancellation of the match, etc., and other communications for confirmation that we deem necessary in the course of business);
3. To provide information related to the Service; and for sales and promotional activities that we deem necessary, such as the advertising of third-party products and services;
4. Provision of the User’s personal information (User’s name, address, telephone number, gender, age, e-mail address, etc.) to third parties with the consent of the User or when such information can be otherwise be provided to third parties;
5. To create statistical information from the User’s personal information that has been processed so as not to be personally identifiable for the purpose of understanding trends in the use of the Service;
6. Provision of some or all of the User’s personal information (User’s name, address, telephone number, gender, age, etc.) to the venue manager to verify the identity of the User when the User enters the venue with an e-ticket (INVITATION) purchased in the Service;
7. Provision of some or all of the ticket purchaser’s and the User’s personal information (name, address, telephone number, e-mail address, etc.) to the event organizer so that it may notify the User of cancellation, postponement or change to the content of the match, etc. and process refunds;
8. For purposes permitted by laws and regulations;
9. For operations and user support in relation to the Service (to respond to inquiries, etc.);
10. To create statistical information from the User’s personal information that has been processed so as not to be personally identifiable for the purpose carrying out marketing analysis to assist in sales activities and the development of new services;
11. The use and recording of access information (Internet, mobile site, telephone, etc.) for system operation and management, and to respond to inquiries;
12. Any other purpose of use specified by our company.

Article 15 (Provision of the User’s information to third parties)

1. We will never disclose information about the User we have acquired in the course of providing the Service to any third party (excluding our contractors to whom we entrust business related to the Service, and the sub-contractors who whom our contractors have entrusted such business) without valid reason, except under the following circumstances:
   1. When the User has consented to disclosure of their personal information (the User’s name, address, telephone number, gender, age, e-mail address, etc.);
   2. When we disclose statistical information collected for the purpose of understanding trends in the use of the Service that has been processed so as not to be personally identifiable;
   3. When we provide some or all of the ticket purchaser’s and the ticket user’s personal information (User’s name, address, telephone number, gender, age, etc.) to the event organizer and the venue manager to verify the identity of the User when the User enters the venue with a ticket purchased in the Service;
   4. When we provide some or all of the ticket purchaser’s and the User’s personal information (name, address, telephone number, e-mail address, etc.) to the event organizer so that it may notify the User of cancellation, postponement or change to the content of the match, etc. and process refunds;
   5. When such disclosure is permitted by laws and regulations;
   6. When such disclosure is required by laws and regulations;
   7. When we have received a request for disclosure from the police or other public authorities to assist in criminal investigation; or
   8. When otherwise necessary for the operation of the Service;
2. The User agrees in advance that we may jointly use the User’s personal information any other unique information about the User (including preference information, etc.) for sales activities such as providing information about the Service by e-mail or other means, and for promotional activities that we deem necessary, such as the advertising of third-party products and services;

Article 16 (Discontinuation, interruption or change to the Service)

1. We may discontinue, interrupt, revise, suspend, abolish or delay operation of the Service under any of the following circumstances:
   1. To carry out regular or emergency maintenance of the systems for the Service;
   2. When we cannot provide the Service as usual due to war, riot, civil commotion, labor disputes, earthquake, volcanic eruption, flood, tsunami, fire, power outage or another emergency situation;
   3. In the event of discontinuation, interruption, change, etc. to the Service by the telecommunications carrier;
   4. When we have otherwise deemed it necessary to temporarily interrupt operation of the Service.
2. We assume no responsibility for damages incurred by the User or third parties as a result of discontinuation, interruption, revision, suspension, abolition or delay in the operation of the Service, except in the case such damages are attributable to the responsibility of our company.

Article 17 (Governing law)

The establishment, performance and interpretation of these Terms shall be governed by the laws of Japan.

Article 18 (Jurisdiction)

1. Any disputes arising between the User and our company in connection with the Service shall be resolved by the User and our company in good faith.
2. The Tokyo District Court or Tokyo Summary Court, depending on the amount in controversy, shall have the exclusive jurisdiction as the court of first instance to hear disputes that cannot be resolved in accordance with the provisions of the preceding paragraph.

Article 19 (Other provisions)

1. If the third-party organizer has established terms and conditions or regulations, then the User shall be subject to the application of such terms, etc. in addition to these Terms.
2. Unless otherwise specified, we may revise the content of these Terms and individual regulations by providing notice of the contents and timing of such changes by posting on our Service website, sending individual e-mails, or by other appropriate means.

Supplementary provisions: These Terms shall enter into force on July 1, 2024 (Japan Standard Time)

[Other notes]

Please read and confirm the following content before purchasing the Service:

1. Schedule and package contents are subject to change due to changes in match operation plans and conditions.
2. The detailed program (including schedule) will be sent at least 10 days prior to the date of the event.
3. Children of elementary school age and above are required to purchase the Service. One preschool child per adult is permitted to watch the match on the lap of the adult free of charge; however, purchase of the Service is required to use a seat.
4. Some activities in the Service are not suitable for preschool children.
5. Wheelchair users are asked to contact the secretariat (reservation@fctokyo.co.jp) prior to purchasing the Service. If you have purchased wheelchair seating and are accompanied by a caregiver, please enter the venue together with your caregiver. The caregiver is also required to purchase the Service.
6. Please note that purchasers of hospitality products may be sent information about new products from an @fctokyo.co.jp e-mail address. If you wish to unsubscribe from such e-mails, you can do so by clicking the unsubscribe link in the new product information e-mail.
7. E-tickets (INVITATION) will be sent sequentially to the e-mail address registered at the time of purchase approximately 2 weeks prior to provision of the Service.

[Notes about pitch-side seating]

1. Preschool children are not permitted to watch the match on the lap of an adult seated in pitch-side seating; please purchase one ticket per person (including preschool children).
2. The view of the pitch from pitch-side seating may be partially obstructed due to advertising signage, ballpersons and other ground staff, camera operators, etc. Please be aware of this before purchasing pitch-side seating.
3. There is a possibility of getting hit by flying balls while seated in pitch-side seating. We assume no responsibility for injuries, etc. suffered as a result, so please keep your eyes on the ball and its trajectory while seated in pitch-side seating.
4. You will not be able to return to the concourse after being ushered to your pitch-side seating, so please purchase any merchandise, foods and beverages, etc. prior to assembling at the assembly point.
5. The use of umbrellas is not permitted in pitch-side seating. A roof is installed over the players’ benches, but we advise that you bring a poncho or raincoat as necessary in case of rain.
6. Standing up to cheer during the match is prohibited as it may disturb spectators in the stands.
7. Food and beverages other than drinking water are not permitted (please bring your own drinking water to prevent heat stroke).
8. Persons under the influence of alcohol may be refused entry.
9. Flags, gate flags (square flags held up by two poles), musical instruments and other noisemakers, and other cheering merchandise are not permitted. Towel scarves and uniforms may be worn.
10. Spikes, high-heeled shoes, and other shoes with pointy heels are not permitted.
11. Photography and video recording on the pitch is not permitted during the match.
12. Please note that photos or videos of you watching the match may be used by the Club, the J-League, the general media, etc.
13. We ask for your cooperation and understanding in following the guidance of the staff in the pitch-side seating area.

■ Notes about the Service

• Hazardous materials and pets are not permitted. However, this does not apply to service dogs, hearing dogs, and guide dogs.
• The User agrees to the following before proceeding with the purchase application procedure as described in the following Article, and will not raise any objection thereto:
  1. Shooting of video including the User’s likeness and any property or productions of the User such as banners, flags, chants, etc. within the event facility (including concourse, etc.) for the purpose of use in the broadcast of the match, etc. by the J-League, our company, or persons designated by our Company.
  2. The use of the video described in the preceding item (including still images) in whole or in part for the following purposes in addition to the match broadcast, etc.:
     • (1) Projection on big screens in the stadium and on various monitors installed in the stadium;
     • (2) Use in the official media of the J-League or our company;
     • (3) Use in news programs and related media, etc.; and
     • (4) Use in productions such as video works and various sales materials, etc. produced by the J-League or persons designated by the J-League (including partner companies)
• Video and photographs of the venue, including seating areas, may be published.
• Please note that the content of the event is subject to change.
• You may be asked by the organizer to leave the venue if your behavior is deemed to be disruptive to other spectators.

Inquiries

FC Tokyo Hospitality

Mail:reservation@fctokyo.co.jp